Return and refund policy

Replacement

In the events where the product received comes with manufacturing defects, buyers are entitled to request for a product replacement within 14 days of receiving the item. To request for a replacement, buyers are required to provide photographic evidence of the product’s manufacturing defects to support@grabwishes.com.

If buyers request product return for reasons other than manufacturing defects, we are not responsible for the return shipping cost.

After 14 days of receiving the item, buyers can no longer request for item replacement for any reason.

Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

 

Return

You have 14 (change this) calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Return your package to this address: Yinzhou Technology Entrepreneurship Centre, E-709, Ningbo, China 315100

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a 7-14 of days, depending on your card issuer's policies.

Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

Free Product

We do not offer replacement nor return on any free products, for any reason.

 

Changes on Orders

Buyers are allowed to make changes to orders placed, within 24 hours of making their purchases and before the orders are fulfilled. Additional charges will be incurred by the buyers for any changes made to the orders after 24 hours of making their purchases.

Buyers are not allowed to cancel their purchases after the orders are placed.