F.A.Q.

Where is my order?

We receive a lot of questions about our order times. We strive to send every order as quickly as possible! However, some orders placed will be on items that we handcraft-to-order. We promise to ship all orders as quickly as possible and if any order or item will take more than 3-5 days to ship we will contact you to let you know the updated production time.

Why isn't my tracking number working?

Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping usually takes 2-4 weeks, so you can estimate that it will take about that long from the time your package ships until you will receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.

The Tracking Number says delivered, but I haven't received my order.

All domestic delivery issues become the responsibility of ePacket once it’s been shipped from our warehouse or suppliers. 


What is the store's cancellation policy?

For all other order cancellations, please contact us immediately via our contact page. We will respond to all emails within 24 hours. Once the order request has been processed by our designers and manufacturers (generally within a couple hours), your order cannot be canceled.

How long will it take to receive my order?

Since some of our pieces are handmade to order, processing time may vary. Once your order has been processed and shipped, a confirmation email with a tracking number will be sent to the email left at check out.

CURRENT PRODUCTION TIME (if necessary): 2-5 business days

DELIVERY TIMES

United States 6-15 Business Days
International

10-28 Business Days


** THESE ARE ESTIMATED DELIVERY TIMES. Sometimes there may be delays due to the shipping carrier or international customs sorting.

What is your return and exchange policy?

ALL SALE ITEMS ARE FINAL SALE.

We must be notified before returning any items. Please message us your full name, order number and the item(s) you would like to return.Do not ship a product back unless it has been approved! Returned items must be in brand new condition and in the original packaging as you received it.

Customers are responsible for ALL shipping costs when returning. Item total is refunded minus a restocking fee of $5. Find more information on our return & exchange section.